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1. Acceptance of Terms

By accessing and using Smart Retail Guide, you agree to be bound by these Terms. If you do not agree, you must not use our platform.

2. Products and Services

We strive for accurate descriptions but do not warrant that they are error-free. Colours, packaging, and product details may vary slightly depending on device display and product updates.

3. Pricing and Payment

All prices are in the stated currency and subject to change without notice. Payment is due at purchase. We may offer multiple payment methods depending on your location.

4. Shipping and Delivery

Delivery times are estimates and may vary depending on shipping location and external factors. Risk of loss passes to you once the order has been handed to the delivery carrier.

5. Returns and Refunds

Our Returns and Refunds policy applies to eligible purchases. Items must be returned in original condition within the specified return period to qualify for a refund or replacement.

6. User Accounts

When creating an account on our platform, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials.

7. Order Acceptance

We reserve the right to refuse or cancel any order at our discretion. This may occur due to product availability, pricing errors, or suspected fraudulent activity.

8. Intellectual Property

All website content including text, images, logos, and designs are the property of Smart Retail Guide or its licensors and are protected by intellectual property laws.

9. Prohibited Use

You agree not to misuse our website, attempt unauthorized access, distribute malicious software, or engage in any activity that may disrupt the functionality of the platform.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in that policy.

11. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or inability to access the platform.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the website after changes indicates acceptance of the revised terms.

13. Governing Law

These terms shall be governed by the laws of the jurisdiction in which we operate, without regard to conflict of law principles.

1. Information We Collect

We collect information you provide directly (name, email, address, phone number, and payment details) when you create an account, place an order, or contact customer support.

2. How We Use Your Information

Your information is used to process orders, provide customer support, improve our services, personalise your shopping experience, and send important notifications or promotional emails (with your consent).

3. Order Processing

When you place an order, we use your details to confirm purchases, process payments, arrange delivery, and provide updates regarding order status and shipping information.

4. Data Security

We implement industry-standard security measures to safeguard your personal data from unauthorised access, alteration, or disclosure. However, no online transmission is completely secure.

5. Cookies

Cookies help us enhance website functionality, remember user preferences, and analyse traffic patterns to improve the overall shopping experience.

6. Third-Party Services

We may use trusted third-party providers for payment processing, analytics, and email services. These providers have their own privacy policies governing how they use your information.

7. Marketing Communications

With your permission, we may send promotional emails about new products, offers, and updates. You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations.

9. Your Rights

You have the right to request access, correction, or deletion of your personal data. You may contact us to exercise these rights.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. International Data Transfers

If you access our services from outside our primary operating region, your information may be transferred and processed in other countries where data protection laws may differ.

12. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or by email notification.

Return Policy

You may return most items within 15 days of delivery for a full refund, provided they are unused and in original packaging.

Eligibility

• Item unused and in original packaging
• Proof of purchase required
• Final sale items are not eligible
• Perishable goods (food) cannot be returned unless defective
• Digital products (software, gift cards) are non-refundable once activated

Return Request Window

Return requests must be submitted within 15 days of receiving the product. Requests made after this period may not be accepted unless the item is defective or damaged.

How to Initiate a Return

Contact our support team with your order number and the reason for the return. Once approved, you will receive instructions on how to send the item back.

Return Shipping

Customers may be responsible for return shipping costs unless the product is damaged, defective, or incorrectly delivered. Shipping charges are non-refundable.

Inspection Process

All returned items will be inspected upon arrival. If the product does not meet return eligibility requirements, the refund request may be declined.

Refund Processing

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited back to the original payment method.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please check with your bank or payment provider before contacting our support team.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can arrange a replacement or refund.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it must follow the return process described above.

Contact Support

If you have any questions about returns or refunds, please contact our customer support team for assistance.